Cancellation Policy
If a Coach Hire Abu Dhabi booking is cancelled in writing by the Customer more than 14 days prior to the date of travel, the Customer will not be required to pay any additional costs other than the initial deposit. If a booking is cancelled within 14 days prior to the date of travel, payment in full will be paid to Coach Hire Abu Dhabi. All deposits paid to Coach Hire Abu Dhabi are non refundable on bookings cancelled by the Customer. Coach Hire Abu Dhabi is prepared to carry deposits over to alternative trips.
Service Delays
Coach Hire Abu Dhabi is not responsible for any delays caused by traffic, road accidents, adverse weather conditions or any matters outside of our control. All parties involved in the hiring of a vehicle understand that coaches can be late as a normal part of business, without negligence of the hire company. These delays are typically caused by previous customers, traffic, accidents and mechanical faults.
If the driver is required to choose an alternate route due to any unforeseen circumstances and this causes a delay, neither the driver or Coach Hire Abu Dhabi will be held liable for any losses incurred. This includes losses such as missed flights, additional transport charges and missed events. If the vehicle has a mechanical fault prior to the journey or whilst on the journey and this causes a delay, Coach Hire Abu Dhabi is not liable for any losses incurred. Coach Hire Abu Dhabi will not pay out any compensation under any cistumance, though the deposit may be refunded at the discretion of management.
Cancellation Policy
If a Coach Hire Abu Dhabi booking is cancelled in writing by the Customer more than 14 days prior to the date of travel, the Customer will not be required to pay any additional costs other than the initial deposit. If a booking is cancelled within 14 days prior to the date of travel, payment in full will be paid to Coach Hire Abu Dhabi. All deposits paid to Coach Hire Abu Dhabi are non refundable on bookings cancelled by the Customer. Coach Hire Abu Dhabi is prepared to carry deposits over to alternative trips.
Coach Bookings
The total payment for any coach booking must be made 7 days prior to the date of travel in order to finalise the booking process. If the total payment is not paid, Coach Hire Abu Dhabi has the right to cancel the booking and is not required to refund the deposit. In emergency circumstances where vehicles are no longer useable due to an accident or fault, Coach Hire Abu Dhabi may use multiple smaller vehicles instead
Damages
Any damages or spillages caused by a passenger will be charged by the driver accordingly. The minimum rate or this is XXX and includes any form of liquid. Any fines for damages or spillages must be paid in cash to the driver. Drinking is only permitted if doing so has been agreed with the driver beforehand or at the individual discretion of the driver.
Extra Drop Offs and Extra Hours
Any additional drop offs that have not been previously agreed as part of the initial booking will incur a minimum cost of XXX per drop off. These drop offs are available at the drivers driscrition and charges must be paid in cash to the driver. If additional hours are required of a driver and the driver can accommodate these requirements, there is a minimal additional cost of XXX per hour and an hourly rate of XXX thereafter.
